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Guest Services

 



We here at Great Escape Central want your visit to The Great Escape & Splashwater Kingdom to be as smooth as it is fun. The list below includes general visitor information like park safety guidelines and services available -- from strollers to ATMs to first aid. You'll also find tips on what to bring, along with ways to help you make the most of your day!



SEVERE WEATHER
During severe weather or nearby lightning, certain rides may need to close. After severe weather, rides will re-open as soon as possible.



LOST PARENTS
Youngsters can wait for their misplaced parents at the Hospitality Center.



STROLLER, WHEELCHAIR & LOCKER RENTAL
Available for a nominal charge on a flat-price basis in the wagon and stroller rental located in International Village. Locker rentals are available in the Fest Area, near the Bobsled and in Splashwater Kingdom. Subject to availability.



FIRST AID
Staffed by emergency medical technicians. Located at the south end of the park, in the Fest Area next to Cannonball Express.



GUEST'S WITH DISABILITIES
A detailed brochure describing the many special accommodations designed for your comfort is available at the Hospitality Center.



PARK RE-ENTRY
If you wish to leave the park and return the same day, please have your hand stamped at the Exit Shop and you will be re-admitted at no extra charge. However, due to special events, re-admission may not be allowed. Such notice will be posted at the Main Entrance.



HOSPITALITY CENTER
Located in International Village. Staff is available during park hours to answer questions or help with special needs. Traveler's Checks are accepted for the purchase of admission. Traveler's checks can be cashed at Guest Relations.
 


FLASH PASS
This new program will allow you to get out of line and enjoy the park. The FLASH PASS ride reservation system allows guests to make a ride reservation on five thrilling rides without ever standing in line! This program will reserve one time slot on each of the following rides: Alpine Bobsled, Boomerang, Comet, Desperado Plunge, and Raging River. Flash Passes are sold at the Hospitality Center for only $10.00. All FLASH PASSES are subject to weather and ride availability.




TIPS FOR FAMILY FUN...


1. Call for park information and show schedule before your visit in order to take advantage of the best discounts and to plan for the activities you want to do most. For a special events, concerts and general park information call (518) 792-3500.

2. Plan your visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of May, June and September.

3. Bring a jacket or sweatshirt for cool evenings.

4. For the safety and courtesy of our guests, there is no smoking allowed in Splashwater Kingdom. Smoking is prohibited in all enclosed buildings, restrooms, ride queues and theaters.

5. Arrange a meeting place and time should your party become separated.

6. Stop by Stroller Rental if you need a stroller, wheelchair or wagon. Come early, they're rented on a first-come, first-serve basis.

7. Review the park map to familiarize yourself with the park's layout and help plan your day.

8. Plan to start your day at attractions farthest from the main entrance. Also, ride your favorite rides when the park first opens or after 5 p.m.

9. Eat at non-traditional lunch and dinner hours.

10. Make sure children feel comfortable about a ride they are going on. Toddlers will especially like rides and attractions that are really "pint sized."

 

 
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